Technical Resource Services
Our Technical Resources Services are all about our people. We have security-cleared field engineers who can be booked via our ITSM platform for existing contracts, or through our team of Account Managers.
Our team works hard to accommodate full-time resources on customer sites, as well as short-notice requests to cover illness or holidays, fill resource gaps or provide additional support during projects.
Services include:
Tech Bar
Ad Hoc On-Site Engineer Visits
Project Based Engineering Support
VIP Support & Floor Walkers
Field Engineers
Tech Bar
Our Tech Bar service provides security-cleared engineers working on customer sites alongside customers’ IT teams, or in place of them. With on-site resources, our engineers can address end-user issues as soon as they arise, and face-to-face support reduces downtime.
Tech Bar services are commonly contracted for extended periods, allowing engineers to align closely with customers’ teams. This provides first-hand experience of customers’ processes and protocols, and helps build strong relationships with customer staff.
Security Cleared Engineers
Immediate Tech Support
Ad Hoc On-Site Engineer Visits
We have engineers with a range of security clearance levels, from BPSS to DV, who can attend ad hoc on-site visits to run clinics or fill resource gaps for one- or two-day requirements (or longer).
We make every attempt to accommodate ad hoc requests at short notice. Resource bookings can be made via our ITSM portal or through Account Managers.
Device security is prioritised
Last minute help
Project Based Engineering Support
Our team of security-cleared engineers can provide project-based support for refresh or upgrade projects as needed, keeping end users on fully supported operating systems and devices.
With engineers across the UK, we can support projects with aggressive timescales and challenging geographic locations.
In addition to engineering resources, we have project management resources available to plan and oversee projects. We’re also happy to work under partners’ or end customers’ in-house project management teams.
Reassurance of security cleared experts
Availability of Project Management skills
VIP Support & Floor Walkers
When projects are being rolled out, floor walkers make the transition easier for users—moving between end users to ensure their Essential IT is working as it should and that they’re comfortable with any new functionality.
We understand how important time is to your VIP team. Providing VIP support during projects helps ensure a seamless transition, with urgent help on hand to address any teething problems should they arise.
Instant available support for your VIPS
On hand support for all
Field Engineers
With engineers across the UK, we can provide deskside support on customer sites or in remote workers’ homes.
Security cleared engineers
Support across the UK
Why Choose Technical Resource Services from Tialis
1
Give Your IT Team Time
By looking after Essential IT tasks, we give your IT team time back for strategic, business-improvement projects.
2
Increase Device Security
From asset management and secure storage to build, delivery and secure destruction/recycling, protecting your data (and the devices it is held on) is our priority. Our engineers are also security-cleared.
3
Increase Staff Productivity
When Essential IT fails, staff can’t work and productivity stops. Our services reduce downtime and keep colleagues working, wherever they are.
4
Cost Efficient & Sustainable
Repair, repurpose, reuse or resell – our services support a circular ecosystem
We have built our reputation on reliability, security, consistency, and sustainability
98%
Blended SLAs maintained
across all services.
80%
Carbon footprint reduction
since 2018.
100%
Cyber security scorecard
achievement.
99%
First time fix for
Device Lifecycle service.
97%
Percentile ranking with Ecovadis
for supplier sustainability.
41%
Of our staff have over
10 years of continuous service.
Our flexible, customer-focussed services add value
We’re flexible in how we work, to suit the changing needs of your business. Device Lifecycle includes a scalable solution with transactional payment options allowing you to easily change your levels of support up or down. Our services have been developed in close collaboration with our customers, for over 30 years.
“Your engineers are always helpful, knowledgeable and sort out any problems we have. They’re always polite and friendly, even though I probably ask the same questions 100 times. Highly recommend, Tialis, you’re a proud representation of service at its best. ”
“Fabulous service by the Tialis team. Your staff were extremely pleasant and very swift in resolving my IT issue. I am delighted. ”
“A big thank you to the Tialis team for the excellent work completed on delivering a critical program of work for us. This was the first time you worked on this project and you delivered every aspect with professionalism and quality.”
“I was concerned about the prospect of handing over my old laptop before I had a new one up and running, but I can’t believe how quick and simple it’s been to get set up. Your instructions were clear, easy to follow and the whole process took less than 10 minutes! ”
“As usual, I received a fabulous service from Tialis. I made my request in the morning and received my item in the afternoon, that was lightening fast! Really excellent service from your team. ”
“Wow I am amazed! I only made the request for redundant equipment to be collected on the weekend. They were collected first thing Monday morning, really excellent service. ”
“As usual we received prompt and excellent service by the IT Support Desk, I just cannot praise your team enough! ”
“Very satisfied with the service provided by Tialis, impressed with the quick turnaround from ordering my device to receiving it. Thank you for your efforts. ”
“Just wanted to let you know that I was really impressed with one of your engineers who supported me with digital needs when I was in London recently. He really went out of his way. His willingness to help us, along with his proactive support was, and is, always appreciated. ”
“I have been really impressed with the service you’ve offered, your team consistently goes above and beyond. For my most recent request, one of your team was brilliant with getting everything booked in with me and setting up the IT requirements, so I just wanted to feed that back. ”
“Very satisfied with the service. Your team was professional and friendly, and you sorted out my replacement phone very quickly. Thank you. ”
