Device Lifecycle Management
The cost of user downtime is increasing each year. Keeping colleagues’ Essential IT devices working is imperative to minimise these losses. Our Device Lifecycle Management services can help.
What is Device Lifecycle Management?
Your business relies on IT devices, from company laptops and desktop PCs to smartphones. But from the procurement, imaging, configuration and shipping through to its eventual secure disposal, supporting any company device through its whole lifecycle can be costly and time consuming. At Tialis, our range of services allows the management of your device to be more responsive, reliable, better value for money, and sustainable.
Lifecycle is more efficient for your business. We redeploy your assets back into your estate, meaning that your users are operational faster than traditional break-fix methods. We dispose of end-of-life devices ethically, with 75% re-used, reducing landfill waste, and providing the added benefit for our customers of revenue return for their resale.
Our Services Across Device Lifecycle Management Include:
New Starters
Leavers & Return Processing
Break Fix Services
Refresh, Replace, Repurpose, Resale
Lost & Found
Device Amnesty
SIM card Management
Server Lifecycle
Network Hardware
New Starters
We pride ourselves on our seamless new starter service—because first impressions count. We deliver all the devices your new starters need directly to their front door, ready to use, following seamless liaison with our service desk team to ensure delivery dates, locations and times are convenient.
If you’d like to enhance the new starter experience, we can include a welcome package with branded items to help your new starters feel at home from day one.
Using secure tracking, we always know where packages are. We can also give users the flexibility to change drop-off locations or delivery dates to fit their plans.
Seamless Experience for New Starters
Easy and Efficient for your in house IT and HR Teams
Leavers & Return Processing
When employees leave the business, or when devices develop issues, we can collect devices directly from end users’ homes or from your offices—whichever you prefer—using a secure tracked service.
Devices are returned to our facilities, tracked and asset-managed through every step. We then secure the data by wiping the device, ensuring any data held on it cannot be accessed and the device cannot be used to gain malicious access to your network. Depending on its condition, we then rebuild, repurpose, recycle or resell the device.
For home collections, we liaise directly with users to ensure the process is seamless and convenient.
This service reduces the risk of devices being lost after an employee leaves and helps ensure unreturned devices cannot be used with malicious intent.
Device security is prioritised
A sustainable approach to repurposing technology
Break Fix
If devices need to be returned due to technical issues, we liaise directly with users to arrange delivery of a replacement device at the same time as collecting the faulty device, ensuring the users downtime is minimised.
The faulty device is collected via a secure tracking service and on arrival at our facilities it is asset-managed and triaged. We then replace components where repair is viable and put back into stock for future use. If repairing the device is not an option, we securely wipe and recycle/resell the device.
Speedy replacement devices increase employee efficiency
Increase device utilisation
Refresh, Replace & Repurpose
Our refresh service is purpose-built for those times when devices need updating, whether that’s hardware or the operating system.
The service can be provided as an add-on to our business-as-usual device lifecycle service, or as an independent project.
We send a replacement device via secure delivery at agreed dates and times, while collecting the old device at the same time. On arrival at our facilities, old devices are asset-managed, securely wiped, and then recycled, repurposed, resold or reused.
Speedy replacement devices increase employee efficiency
Increase utilisation of devices
Lost & Found
With increasing numbers of devices going missing across the UK each year, our Lost and Found service provides reassurance that devices can be returned easily via our support team.
Our anonymous drop-off service adds a significant layer of security, as anyone finding a lost device is less likely to be able to use it for malicious purposes.
Increase security
Increase utilisation of devices
Device Amnesty
Over time, device records can drift. Our Device Amnesty service gives you the opportunity to reset the clock, enabling staff to return devices so they can be properly wiped and processed—helping prevent old devices from being used to attempt malicious access to your corporate network.
Device amnesties can also lead to unexpected revenue, as previously unreturned devices are wiped and resold.
Increase security
Unexpected revenue
SIM Card Management
The Tialis SIM card management service is an add-on where we manage SIM stock levels and track allocation using our asset management system—so you always know who SIMs have been allocated to, when, and what remains in stock for future allocation.
Allocated SIMs are distributed to recipients via a secure delivery service.
Increase security with secured delivery
Asset Management
Network Hardware
Our network hardware lifecycle service means we hold stock on site, with full asset management, and despatch to you as and when you need it.
We can also arrange the return and repair of faulty hardware, or provide maintenance through our field engineer services.
Lifecycle services
Repairing faulty hardware
Why Choose Device Lifecycle Management Services from Tialis
1
Give Your IT Team Time
By looking after Essential IT tasks, we give your IT team time back for strategic, business-improvement projects.
2
Increase Device Security
From asset management and secure storage to build, delivery and secure destruction/recycling, protecting your data (and the devices it is held on) is our priority. Our engineers are also security-cleared.
3
Increase Staff Productivity
When Essential IT fails, staff can’t work and productivity stops. Our services reduce downtime and keep colleagues working, wherever they are.
4
Cost Efficient & Sustainable
Repair, repurpose, reuse or resell – our services support a circular ecosystem
We have built our reputation on reliability, security, consistency, and sustainability
98%
Blended SLAs maintained
across all services.
80%
Carbon footprint reduction
since 2018.
100%
Cyber security scorecard
achievement.
99%
First time fix for
Device Lifecycle service.
97%
Percentile ranking with Ecovadis
for supplier sustainability.
41%
Of our staff have over
10 years of continuous service.
Our flexible, customer-focussed services add value
We’re flexible in how we work, to suit the changing needs of your business. Device Lifecycle includes a scalable solution with transactional payment options allowing you to easily change your levels of support up or down. Our services have been developed in close collaboration with our customers, for over 30 years.
“Your engineers are always helpful, knowledgeable and sort out any problems we have. They’re always polite and friendly, even though I probably ask the same questions 100 times. Highly recommend, Tialis, you’re a proud representation of service at its best. ”
“Fabulous service by the Tialis team. Your staff were extremely pleasant and very swift in resolving my IT issue. I am delighted. ”
“A big thank you to the Tialis team for the excellent work completed on delivering a critical program of work for us. This was the first time you worked on this project and you delivered every aspect with professionalism and quality.”
“I was concerned about the prospect of handing over my old laptop before I had a new one up and running, but I can’t believe how quick and simple it’s been to get set up. Your instructions were clear, easy to follow and the whole process took less than 10 minutes! ”
“As usual, I received a fabulous service from Tialis. I made my request in the morning and received my item in the afternoon, that was lightening fast! Really excellent service from your team. ”
“Wow I am amazed! I only made the request for redundant equipment to be collected on the weekend. They were collected first thing Monday morning, really excellent service. ”
“As usual we received prompt and excellent service by the IT Support Desk, I just cannot praise your team enough! ”
“Very satisfied with the service provided by Tialis, impressed with the quick turnaround from ordering my device to receiving it. Thank you for your efforts. ”
“Just wanted to let you know that I was really impressed with one of your engineers who supported me with digital needs when I was in London recently. He really went out of his way. His willingness to help us, along with his proactive support was, and is, always appreciated. ”
“I have been really impressed with the service you’ve offered, your team consistently goes above and beyond. For my most recent request, one of your team was brilliant with getting everything booked in with me and setting up the IT requirements, so I just wanted to feed that back. ”
“Very satisfied with the service. Your team was professional and friendly, and you sorted out my replacement phone very quickly. Thank you. ”
