National Grid

The Challenge

National Grid is totally reliant on IT, so finding a reliable IT provider who could proactively support their infrastructure and users was a huge priority for them.

As an auctioneer, National Grid have a massive priority on sale day, which is where they get the majority of their income, so it’s imperative that the company has working IT infrastructure to prevent downtime, and storage solutions so customers can view the sales.

Like any business, day-to-day and general IT problems occur, such as printers malfunctioning and laptops not working. They needed an IT Provider that recognises the importance of their operational requirements when it comes to IT.

The Tialis Approach

Tialis carried out an initial consultation to better understand and identify areas of immediate and future improvement based on Nation Grid’s requirements. A full report was then produced with detailed recommendations which aligned to the strategy of the client’s growth plans.

Tialis also recommended access to remote and onsite IT support for end users, with 24/7 network monitoring and management of their systems and infrastructure to take care of essential maintenance during the client’s operational schedule for live auctions, with a comprehensive security package that provide reassurance to the client due to their line of business.

The Outcome

Since partnering with Tialis, National Grid now benefits from 24/7 IT support, adding to internal resources and driving efficiencies on their most important sale days. Keeping in line with their evolving needs, we provide ongoing strategic guidance and assists with setting up IT systems and provide full support during office expansions.

Furthermore, National Grid can rest assured knowing their network, data and users are best protected from outside threats. A new managed firewall package monitors incoming and outgoing network traffic, on site and for remote users, providing an important part of their security system.

In addition to this to safeguard data integrity we introduced managed backup solutions to support their growing needs for data protection and growing storage requirements. Migrating their existing email exchange to Office 365 has improved end-user experience, security and compliance and scalability across office expansions.